Adam Lauzon

Professional Summary

Technology and operations professional with 25+ years of experience solving business problems through systems, automation, process improvement, and practical application of technology. Experienced in translating operational requirements into working solutions across manufacturing, business systems, software, reporting, logistics, quality, and administration. Comfortable working with both technical and non-technical teams, leading development efforts, troubleshooting complex operational problems, and taking ownership from initial requirements through implementation and ongoing support. Known for finding inefficient processes, understanding why they exist, and replacing manual work with simpler, more reliable systems. Seeking an opportunity to apply this combination of technical expertise, operational understanding, problem-solving, and leadership in a role that may extend beyond traditional software development.

Selected Impact

• Reduced a BOM-based quoting process from hours — and in some cases 1–2 days — to approximately 5 minutes through automation and process redesign.
• Led a team of developers and business/systems analysts, coordinating technical delivery with business requirements.
• Developed and supported systems used across manufacturing, quality, logistics, administration, and reporting.
• Worked across the full lifecycle of business systems: requirements, process analysis, solution design, development, implementation, training, troubleshooting, and ongoing support.
• Integrated disparate operational systems and databases to improve the availability and usefulness of business information.
• Supported manufacturing operations where system reliability, accurate information, and timely problem resolution directly affected production.
• Built custom solutions rather than forcing business processes into systems that did not fit.
• Bridged the gap between business users and technical teams, translating operational problems into practical solutions.
• Experience working in environments requiring government security clearance, including current Reliability Status and previous Top Secret clearance.

Core Strengths

• Business & Operations: process improvement, business systems analysis, workflow automation, operational problem solving, requirements gathering, process mapping, cross-functional collaboration, systems integration, manufacturing operations, continuous improvement, reporting and operational visibility
• Leadership & Delivery: technical leadership, team leadership, project coordination, stakeholder communication, solution ownership, user training and adoption, troubleshooting and incident resolution
• Technology: enterprise and manufacturing systems, ERP/MRP, MES, databases and data integration, custom business applications, automation and workflow platforms, reporting and dashboards, web applications and APIs
• Compliance: Government of Canada Reliability Status (Active through 2034); previously held Top Secret clearance (CGI engagement)

Professional Experience

MPIQC / Timila — Senior Developer

Technology / Software / Automation

• Identified opportunities to automate complex business processes and translate them into practical solutions.
• Redesigned and automated BOM-based quoting, reducing turnaround from hours or 1–2 days to approximately five minutes.
• Worked directly with business requirements rather than treating software development as an isolated technical function.
• Built solutions that reduced repetitive work and improved the speed and consistency of operational processes.
• Provided practical support and troubleshooting to ensure solutions worked in real operating environments.

Ross Video — Senior Developer

Manufacturing / Operational Technology / Systems

• Led a team of developers and business/systems analysts, connecting business requirements with technical execution.
• Developed and supported applications used by manufacturing and operational teams.
• Worked across manufacturing, quality, logistics, administration, and reporting, providing technology solutions to operational problems.
• Supported critical manufacturing systems and equipment, helping maintain continuity when operational technology issues arose.
• Worked with ERP, MRP, MES, databases, reporting systems, and manufacturing equipment.
• Supported the transition from legacy business systems to newer enterprise systems.
• Integrated information from multiple systems and databases to create more useful operational reporting and visibility.
• Developed dashboards and reporting solutions that allowed management and operational teams to monitor performance and make decisions using current information.
• Worked directly with production personnel to understand problems and determine practical solutions.
• Provided ongoing troubleshooting, support, documentation, and user assistance after implementation.

CGI — Senior Consultant

Technology / Government / Business Systems

• Worked in environments requiring stringent security and information-handling practices.
• Held Top Secret security clearance.
• Developed and supported technology solutions for organizational and government requirements.
• Worked with stakeholders to understand requirements, solve technical problems, and deliver reliable systems.
• Gained experience operating within structured processes and environments where reliability, security, and accountability were critical.

Selected Experience & Capabilities

Turning manual processes into systems

A recurring theme throughout my career has been identifying work that depends on spreadsheets, repetitive data entry, manual handoffs, or disconnected systems and finding a better way to perform it. Rather than simply automating individual tasks, I look at the entire workflow — what information enters the process, who needs it, what decisions are made, where it goes next, and what ultimately constitutes a successful outcome.

Bridging business and technology

I am comfortable speaking with the person performing a task, the manager responsible for the process, and the technical team responsible for implementing the solution. This allows me to identify the actual business problem rather than simply implementing the first technical solution requested.

Operational problem solving

My experience extends beyond software development. I have worked directly with manufacturing operations, production systems, equipment, databases, reporting, ERP/MRP, MES, logistics, and administration. This has given me an understanding of the consequences of system problems in the real world — particularly when a technical issue can interrupt production or prevent people from doing their jobs.

Education & Certifications

• miniMBA — University of Windsor (2023)
• Dynamics 365 Development, Extensions & Deployment (MB6-894) — Dynamics Edge (2018)
• Enterprise Java Developer Certificate — Algonquin College (2009)
• Business Technology / Information Systems Diploma — St. Lawrence College (1998)

Technical Background

Software development and systems experience available upon request — see the general, manufacturing-focused, or database-focused technical resume for depth on the engineering side.

Software development and systems experience, including general, manufacturing-focused, and database-focused technical resumes, available at adamlauzon.com.